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Accessibility Statement 

The War Heritage Institute (WHI) undertakes to make its website accessible, in accordance with the law of 19 July 2018 on the accessibility of government websites and mobile applications.  

This accessibility statement applies to: 


Compliance level 

This site is non-compliant in the absence of vetting.   

Preparing your statement 

An external vetting of accessibility will be carried out shortly. This audit will consist of a simplified analysis.   

Inaccessible content 

The list of the non-compliant elements will be prepared immediately after receipt of the audit report (audit foreseen in March 2024). 

Suggested alternatives 

For any precise questions, please contact our team at For the other alternatives, a list will be prepared upon receipt of the vetting report (audit scheduled for March 2024). 

Contact details 

If you have any questions or concerns regarding the accessibility of our website/application, please contact: 

You can contact us by filling in the form available from the "Contact Us" tab of our website. If you have a specific question, you can contact one of the following e-mail addresses:  

If the above service does not answer, you can contact the following intermediary: 

We attach great importance to the quality of our service.   

Therefore, please do not hesitate to submit your comments: 

Send a mail to: 

Or send a letter to (stating your name, address, mail address and telephone number): 

Complaints Coordination War Heritage Institute, Parc du Cinquantenaire 3, 1000 Brussels  

You will receive an automatic acknowledgement of receipt and a personal reply within 30 days.  

In the absence of a response or in case of an insufficient response, you can contact the Federal Ombudsman: 

Federal Ombudsman, Chaussée de Louvain 48, 1000 Brussels                                                                                                                                                                                                       

Improvement plan 

A list of improvements to be made will be prepared, in accordance with the audit report received.   

This statement was prepared on 18/03/2024.